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Daniel P. Ubinski |
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Brooklyn, New York 11222 |
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OBJECTIVE |
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Seeking a position as a Technical Support Specialist where I can utilize my communication skills and IT knowledge to create a bridge between technology and people.
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EDUCATION |
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2006 - 2008 |
Chubb Institute |
Jersey City, NJ |
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In Progress
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2000 - 2004 |
Rutgers University |
New Brunswick, NJ |
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Bachelor of Arts
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SKILLS |
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Operating Systems: Windows XP/Vista/Server 2003, SuSE Linux, Ubuntu Linux.
Hardware: PC Configuration and Repair. Utilities: Acronis True Image, VMware Workstation, Partition Magic, FileZilla FTP Client. Business Applications: Microsoft Excel, Word, Powerpoint, Microsoft Access, Microsoft Visio, Microsoft Project, and ADP Payroll. |
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PROFESSIONAL EXPERIENCE |
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2006 - Present |
Verizon |
New York, NY |
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-Responsible for updating regional productivity reports on daily,weekly, and monthly bases
-Maintained Verizon Partner Solutions home page keeping field managers informed of team productivity -Worked with customer to develop ad hoc reports analyzing current productivity trends - |
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2005 - 2006 |
Verizon |
New York, NY |
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-Created/maintained monthly NY Voice Performance review scorecards
-Aided NY Voice Organization in achieving ISO certification by administering shared drive access for all 25 managers -Entered customer complaints into wellness database - |
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2004 - 2005 |
D&M Holdings |
Pine Brook, NJ |
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-Maintained accurate database in ADP payroll
-Enrolled new employees into company's online benefits program -Worked with the rest of the HR department to create a system for calculating annual employee bonus compensation - |
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2000 - 2004 |
American Appliance |
Linden, NJ |
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-Responsible for supervising up to 10 employees
-Created delivery routes to maximize efficiency of limited staff -Learned to handle customer complaints in a professional manner - |
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